Returns

Balsa NYC gladly accepts returns or exchanges if you are not fully satisfied with your purchase.

You can return your item(s) within 20-days of delivery date for a full refund.  We just ask the item(s) are returned unworn, unwashed, and unaltered in the original packaging with all tags attached.

To exchange, simply return your item for a full refund within 20-days of purchase and enter a new order for your new item online.  Again, we just ask the item(s) are returned unworn, unwashed, and unaltered in the original packaging with all tags attached.

For returns and exchanges please use the following address and then email us at hello@balsa.nyc to let us know and best assistant you with the process.

 

Balsa NYC

Att. Return / Exchange Department
307 W. 36th, 14th Floor
New York, NY 10018

Email: hello@balsa.nyc